Designed for Smart Buildings: New Gen3 and Gen360 Connected Elevators from Otis

State-of-the-art technology places these elevators at the heart of any smart building ecosystem.

New Gen3™ and Gen360Otis’ connected elevator platforms are designed to work with the growing collection of smart technologies that make buildings more comfortable, efficient and sustainable for building occupants and managers.

Smart sensors, Bluetooth® technology, cloud-based APIs (Application Programming Interface) and other Internet of Things (IoT) enabled technologies are all contributing to the intelligence that defines this next generation of elevators.

Customers are embracing the possibilities offered by these connected lifting platforms. In China, Jilin Longchang Property Developers chose the Gen3 elevator for a new high-end residential complex in Jilin province, becoming one of the first elevator customers in the country. The developer went on to select the Gen3 for four more of its projects in northeast China, becoming the country’s first recurring Gen3 customer.

Jilin Longchang Property Developers chose Gen3 elevator for a new high-end residential complex in Jilin province.

And in Europe, the Gen360 platform has been selected for three prestigious projects in France: the new Aquatic Center and Athletes’ Village near Paris; and the new Emlyon Business School campus in Lyon.

At the Aquatic Center in Saint-Denis, Paris region, France, the architects chose the Gen360 for its exclusive design allowing maintenance operations to be carried out from inside the car freeing them from any roof protrusions that could have interfered with the architectural lines of the building.


Their advanced technology places these elevators at the heart of any smart building ecosystem, says Judy Marks, President and CEO of Otis.

“The connected elevator represents our shared future and our vision of seamless urban travel,” says Marks. “It creates value for our customers with greater equipment availability. It improves the productivity of our own teams and it exists at the heart of any smart building ecosystem.”

The Otis eCall™ app, for example, can be integrated into a building’s access control system, allowing passengers to pass through security, call their elevator and register their destination from their smartphone. The Otis eView™ in-vehicle screen broadcasts infotainment for passengers and can connect them to the OTISLINE® customer assistance center via video chat in the event of an emergency.

And with Otis Integrated Dispatch™ API, service robots can interface wirelessly with a building’s elevators: the robot can call the elevator, select its destination, and enter and exit the car efficiently – all without human interaction

Both lifts are built on the space-saving system’s flat belt technology Gen2® Lift. And both are powered by our Otis ONE™ solution to offer customers increased visibility on the performance of their equipment and a better level of service.

The Otis ONE solution monitors the health of equipment in real time, 24/7. Smart sensors collect performance data, which is aggregated and analyzed in the cloud, enabling Otis service professionals to identify potential issues and resolve them, often before they cause a service outage. The information is also immediately available to customers, giving them visibility into the status of their equipment – ​​and reassurance that Otis is working to keep their equipment running and their passengers traveling safely to their destinations. .

Gen3 and Gen360 elevators are also designed to be “future-ready”. As customer needs change and new features emerge, the connected platform enables the seamless addition of future technologies and capabilities similar in concept to how software updates are pushed to your smartphone. When new features are introduced and available, customers will often be able to download them over the air instead of undertaking a major upgrade to their elevator systems.

The Gen360 platform

The Gen360 platform, initially available in Europe, introduces a completely new electrical architecture. Many mechanical safety components have been replaced with less bulky IoT devices, enabling 24/7 remote monitoring, increasing overall reliability and freeing up duct space to accommodate larger cabins .

A foldable platform integrated into the ceiling allows most maintenance operations to be carried out safely from inside the car rather than on top. This eliminates the need for a hideaway space above the car or an unsightly roof extension to house the elevator hoist at the top of a building – a gift for architects. With 360-degree cameras in the shaft, Otis service crews can visually confirm, refine, diagnose and fix many problems remotely without even stopping the elevator.

The Gen360 elevator is rated for Class A energy efficiency under ISO 25745-2L20015; it has been certified for Environmental Product Declarations (EPD) by meeting EN 15804:2012+A2:2019 and ISO 14025:2006 standards for sustainability.

Photograph above copyright Otis / Arnaud February.

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